Delivery
Thank you for visiting and shopping XXX Lingerie. Following are the terms and conditions that constitute our Delivery Policy.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Insured Shipping 10-15 Days**
Priority & Insured Shipping 7-12 Days**
**Starts when your order has been shipped, and does not include standard processing time of up to 4 business days.
Insured packages have faster resolving time if the package gets lost during shipment.
Delivery delays can occasionally occur.
Sometimes orders can arrive earlier that the expected delivery time.
Shipment confirmation & Order tracking
The Tracking System allows you to track your order from the moment when it is shipped till the moment when it arrives at the destination.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active as soon as the product is shipped.
Customs, Duties and Taxes
sexy-lingerie.me is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
*Refunds: We do not offer refunds on products that are on discount only if they are damaged.
Returns
XXX Lingerie guarantees for its products and quality.
We fully refund in cases when the product does not arrive to our customers ( if the customer does not arrange a reshipment )
If your order has not arrived in 60 days, we also fully refund our customers.
If a customer wants to cancel the order, the customer has to notify for the cancellation within 8 hours after the order has been paid, if 8 hours have passed the order cannot be cancelled.
If you accidentally choose the wrong product you can make changes within 24 hours after the payment has been processed. otherwise we will proceed with the selected product.
Products that are damaged from the manufacture can be refunded or reshipped.
In order to report a claim the customer has to keep all the packages otherwise the claim will not be valid. Products that are damaged on purpose are not valid for refunds.
We are liable for the post delivery until it arrives the destination country. Every order has its tracking number and the customer can contact the local shipping company with the tracking number as a reference.
*Products on Discount are not eligible for refunds.